Help centre

What do you need?

Most answers are below. If yours isn’t, we’re one WhatsApp message away — and a person replies, not a bot.

Answers

The questions we get most.

Getting started

How long does it take to set up my digital menu?

About 3 minutes from sign-up to a live menu link for a typical menu: sign up, add a photo of your paper menu, the AI reads it, then launch. A complete setup with design, banners, fixing any misread dish and downloading and printing the QR poster takes about 10 to 15 minutes. No design skills needed.

Do my customers need to download an app?

No. Customers scan the QR code with their phone camera, or tap an NFC sticker if you order one. The menu opens in their browser — no app download and no sign-up.

Is there a setup fee?

There is no setup fee. Your ₹299/month covers store creation, AI menu scanning, food photo matching, the QR code to print, and onboarding support. The optional NFC + QR sticker is ₹30 each and is not part of the monthly price.

Orders & commission

How do customers place orders through the QR menu?

Customers scan your QR code and browse your full menu on their phone — photos, prices, descriptions, and live sold-out status. They then order with your staff as usual. In-app ordering and payment are not part of vsite today.

Is there a commission on orders?

Zero. vsite charges a flat monthly subscription only. Every rupee your customer pays goes directly to you — no per-order commission, no aggregator fee, no deductions. Your revenue is 100% yours.

Does vsite handle customer payments?

No. vsite shows your menu — your customers pay you exactly as they do today, by cash, card or your own UPI QR. Nothing is routed through vsite, so there is no commission and no settlement delay.

Account & billing

What happens after the 7-day free trial?

After your trial ends, you choose a plan to continue. No credit card is needed to start — there is no automatic charge at the end of your trial. Your menu data stays safe and we will remind you before anything changes.

Do I get a free trial for every store I add?

The 7-day free trial is for your first store and is given once per phone number — deleting a store does not bring it back. An account can have up to 2 stores; a second store has no free trial and goes live only after you pay for it.

Is vsite available outside Tamil Nadu?

vsite is built in Tamil Nadu and works for restaurants anywhere in India. Menus are in Tamil and English today, so it suits best where those two languages are what your customers read — tiffin centres, cafés, hotels, food trucks, and more.

Still stuck?

We reply on WhatsApp within 2 hours on business days, 9am–7pm IST — in Tamil or English, whichever you prefer.

Seven days free · No card

Your menu is already written. It just needs a photograph.

Serving Tamil Nadu since March 2026. Menus in Tamil + English, a live menu link in about 3 minutes.