When a customer scans your vsite QR code and places an order, it fires to your Orders screen in real time. No printer, no POS machine, no pen and paper — just your phone.
How Orders Flow in vsite
- Customer scans your QR code and browses your menu
- They add items and tap "Place Order"
- Order appears on your Orders screen instantly with a notification
- You review the order and tap "Accept"
- Kitchen prepares — you update status to "Ready" when done
- Mark order "Fulfilled" to close it and log the revenue
Reading the Orders Screen
Order Cards
Each order appears as a card showing the table number or customer name, the list of items ordered with quantities, and the total bill amount. New orders have a highlighted border so they stand out at a glance even when you're busy.
Order Statuses
| Status | Meaning | What to do |
|---|---|---|
| Pending | Customer placed order, not yet accepted | Review and tap Accept |
| Accepted | Kitchen is preparing | Wait — no action needed |
| Ready | Food is ready to serve | Bring to table and mark Fulfilled |
| Fulfilled | Order complete | Logged to revenue automatically |
Tips for Smooth Order Management
- Keep your Orders screen open on a tablet at the counter for visibility during peak hours
- Accept orders within 2 minutes — customers can see their order status on their phone
- Use the "Ready" status to signal your serving staff without a verbal call
- Review fulfilled orders at end of day to cross-check with your daily revenue on the dashboard
Restaurants using vsite's QR ordering reduce order errors by over 60% compared to verbal or handwritten orders. Customers order exactly what they want, spelled correctly, every time.
Frequently Asked Questions
How do I receive orders on vsite?
When a customer places an order by scanning your QR code, it appears instantly on your Orders screen with a sound alert. You can view the full order, accept it, and mark it fulfilled — all from your phone or any browser.
Can I manage orders without a POS machine?
Yes. vsite's order management runs entirely in the browser — no POS hardware, no printer required. You manage everything from your phone or a tablet behind the counter.
What happens if I miss an order notification?
Orders stay in a Pending queue until you accept them. vsite also shows an unread badge on your orders screen so you can't miss new orders even if you miss the sound alert.